Otter Loyalty

Settings

These settings are shared across the whole application.

Email settings

You can customize the sender email the app will use to send out emails.

When you create a sender, it needs to go through an approval process to be actively used.

  • The email address you specified will receive an email with a link to confirm its legitimacy

Order rewards

Revert customers' points

You can choose which order statuses should result in reverting your customers' points.

In the case of a partial refund, points are reverted proportionally to the amount refunded.

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Ban by tags

For one reason or another, you might want to prevent certain customers from participating in your reward programs. To achieve this, you can ban them individually, or you can mass-ban them by tags.

Banned customers cannot participate in the reward programs.