Contacting support
The support page provides a direct link to the Checklist support portal and the option to generate a support file.
Accessing the support page
You can find the support page in the Manage Apps page, in the sidebar.
Go to Administration > Manage apps.
In the sidebar, go to Checklist for Jira > Support.
The following page should appear.
Providing the support file
Being able to replicate issues is one of the best ways to figure our what is going on. By providing a support file, you provide context to the support team which can help pin point the problem faster, cutting down on the back-and-forth during support.
Downloading the support file
To download the support file, simply click the Download button under the Support File section. Make sure to select the data related to your support request.
Not sure what to select? Ask our support team!
Generating the support file
The support file contains your Jira version and data specific to the Checklist for Jira app, such as:
app version
checklist and proxy fields
checklist and proxy field configuration
templates
workflow tools provided by the Checklist app
Although no other data is exported from your instance (like projects and issues), some sensitive information is visible in the form of item names and assignees.
You can select what data you want to include in the file, as described in the table below:
Data | Description |
|---|---|
Global Items | The list of global items per configuration scheme context, in each Checklist field file. |
Default Local Items | The list of default local items per configuration scheme context, in each Checklist field file. |
Parameters | The parameters of each configuration scheme context, in each Checklist, Checklist Proxy and Customer Portal Proxy field file |
Templates | The templates per configuration scheme context, in each Checklist field file. |
Workflow Tools | All Checklist-specific workflow conditions, validators or post functions configurations. |
The data is exported in JSON format, so you can see what it contains before you send it. The files are separated by custom field, other than the workflow tools, which are separated by workflow tool type.
File examples | Description |
|---|---|
| The “checklist” part indicates the file is for a Checklist custom field. The “10101” number is the custom field ID. |
| The “proxy” part indicates the file is for a Checklist Proxy custom field. The “10101” number is the custom field ID. |
| The “custom-portal” part indicates the file is for a Customer Portal Proxy custom field. The “10101” number is the custom field ID. |
| Contains the list of all Checklist Workflow Condition configurations. |
| Contains the list of all Modify Checklists post function configurations. |
| Contains the list of all Checklist Workflow Validator configurations. |