Okapya Software Solutions Inc. is committed to providing effective and timely customer support. Although we offer an Initial Response Time SLA of 48 hours, we typically respond in 12 to 24 hours. While we do not offer an official Support Resolution Time SLA, we always strive to resolve issues as soon as possible.
We offer support Monday to Friday, from 8 a.m. to 4 p.m. EST (UTC-05.00) or EDT (UTC-04.00).
Our offices will be closed on the following holidays:
National Patriots' Day (QC)
Nativity of St. John the Baptist (QC)